Our Services

Our Services

HKW Insurance Agency is a full-service boutique agency catering to both individuals and business groups. Our goal is to determine your specific benefit needs and provide you with the best solutions. To do this, we listen to what is important to you and your employees while working within your budget. Utilizing our long-standing, professional relationships with our carrier-partners, we design a benefit package best-suited to meet your needs.

We pride ourselves in providing you first-rate customer service when making important decisions about insurance.

Let us show you the way.

Group Solutions

We consider ourselves an extension of your Human Resources Department by providing you the following services:

  • Act as the primary liaison between your employees and the insurance carrier
  • Assist with the enrollment of new-hire employees, including the completion of all paperwork for applications and plan changes
  • Account manager support of benefits, plans, claims and questions like ‘How do I get an ID card?’ or ‘How do I access providers?’
  • Assistance with COBRA and State Continuation administration and compliance
  • Semi-Annual and Annual review of plans performances, as well as market analysis at time of renewal
  • Employee education through one-on-one conversations, in-person or virtual employee meetings

Individualized Plans

We value your individual needs by providing you with the following specialized services:

  • Step-by-step plan selection guidance for medical, dental, vision, life, disability insurance and Medicare products
  • Account set-up and enrollment through the Federal Health Insurance Market Place – Healthcare.gov
  • Carrier-Customer service liaison support, including claim management & resolution
  • Assistance with monthly premium billing questions, payment plans and overall account management
  • Continuous guiding support addressing benefits questions due to life-changing events
  • Up-to-date information regarding incentives lowering your health insurance costs